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Your user quota is calculated as Monthly Active Users. Only users who access your website during any given calendar month count against your quota.
Uthentic uses soft limits - we won't shut down your account or limit access by you or your users in any way just because you exceed a threshold of your plan. If it looks like your usage will continue to exceed the limits of your plan, we'll reach out to you and ask you to upgrade to the next tier.
We are very flexible with billing. We won't just shut down your account because your credit card charge failed - we'll work with you to resolve the issue.
Data is billed in 10KB chunks. If you go over your allotted quota, you'll be charged for additional storage and/or transfer used. See pricing in our documentation.
Uthentic was engineered to scale horizontally in shards. Each shard is hosted in isolation on dedicated hardware, and can support millions of users. If you have hundreds of thousands or millions of users, we have you covered! Reach out to us at email@example.com and we can provision dedicated hardware for your organization within 2 business days.